Overview & Eligibility
As a B2B wholesale marketplace, Sehdev Commerce facilitates high-volume trade. Therefore, our refund and return policies differ from standard retail stores. We accept returns strictly within 7 days of delivery, and only if the products are defective, damaged during transit, or significantly different from the specifications listed on the platform.
To be eligible for a return, the items must be unused, in the exact condition that you received them, and in their original packaging. We require a valid Purchase Order (PO), invoice, or receipt as proof of purchase.
Certain types of goods are strictly exempt from being returned, including:
- Custom-manufactured or made-to-order products
- Hazardous materials, industrial chemicals, or flammable liquids
- Bulk raw materials that have been unsealed, mixed, or utilized
- Clearance items or discounted inventory
Refund Process
Do not send your purchase back to the manufacturer without prior authorization from our team. To initiate a return, contact us with photographic evidence of the defect or issue.
Once your return is authorized, received at the designated facility, and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or corporate account within 7 to 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a high-value B2B refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at commerce@sehdev.co.in.
Exchanges & Replacements
We only replace items if they are materially defective or damaged. If you need to exchange an item for a working replacement of the same product, send us an email at commerce@sehdev.co.in.
Return Shipping
Upon approval of your return request, our support team will provide you with the exact warehouse or manufacturer address where the goods must be dispatched.
Unless the return is due to an error on our part (e.g., shipping the incorrect item), the buyer is responsible for paying all return shipping and freight costs. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
For high-value commercial returns, you must use a trackable shipping service and purchase shipping insurance. We do not guarantee that we will receive your returned items.
Need Help?
Contact our support team at commerce@sehdev.co.in for any questions related to bulk order refunds, returns, and manufacturer replacements.